MOVING HOME WITH BRITISH GAS
Continuously monitored and improved the performance of multiple user journeys in an agile way. Compiled user case studies using Qeryz and Adobe Analytics research to understand points of drop-out, conversion and retention. Designed and led multiple user testing sessions, making recommendations for product improvement and prototyping those changes iteratively in Axure and Sketch. Worked on a daily basis with other designers, developers, testers, scrum masters and product owners as well as collaborated with other product teams to meet shared goals.
![Screenshot 2019-09-25 at 16.35.27 copy.png](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1569425924637-2OSUAQ8ZEXTJI932TR1V/Screenshot+2019-09-25+at+16.35.27+copy.png)
![UxJ_Move in (MI).jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571839301475-GRD4JL2KT8XBIUK1W3NU/UxJ_Move+in+%28MI%29.jpg)
![UxJ_Move out only (MO).jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571839659245-T6F2HAJRIDOGKSKDNIVA/UxJ_Move+out+only+%28MO%29.jpg)
![UX status document - Key words (1).jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571842721213-GOG57G694ME4XIJ66ETR/UX+status+document+-+Key+words+%281%29.jpg)
![Qeryz 2019 April 3.jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571840670394-T09RGP3ALZYEO4X9BM8V/Qeryz+2019+April+3.jpg)
![Page NTB analysis_Overview.jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571913187092-OLH6X4R3HQ8R9SC0SVEE/Page+NTB+analysis_Overview.jpg)
![Guide Change details.jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571912616339-3YN1UV2TI2OX0VM61Q4Q/Guide+Change+details.jpg)
![User Testing Moving home Jan_Report 4.jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571921090280-0X3SEE0B5XKFVEBMSZW6/User+Testing+Moving+home+Jan_Report+4.jpg)
![User Testing Moving home Jan_Report 9.jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571921064224-DMQ8TK6IR7JDSJWC52BV/User+Testing+Moving+home+Jan_Report+9.jpg)
![User Testing Moving home Jan_Report 12.jpg](https://images.squarespace-cdn.com/content/v1/562716eee4b03afa9e50f875/1571921066200-YK5IXGMX5O3NE5K9MNCJ/User+Testing+Moving+home+Jan_Report+12.jpg)